How do I place an order?
Use "Add to Cart" button to add items in the your shopping cart. When you're done shopping, click "Shopping Cart " to view your order. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout. During checkout, you will be asked to provide your Personal Information for Billing and Shipping address.

Do you accept credit card ?
No, Sterling Silver Jewelry at the moment does not accept credit cards

How do I make payment for jewelry that I want to purchase ?
• Regular buyers are normally required to abide by two standard system
• By irrevocable L/C (letter of credit) For deal above US$10,000
• By T/T or SWIFT transfer in two installments
• 50% Deposit upon receipt of the order
• The Balance to be paid in advance at the notification of the order completion immediately prior delivery.
• The production process will promptly start as soon as the deposit is received

Can I change my order during checkout?
Yes. You can Update and remove order items on your shopping cart before click "Submit Order".

How can I be sure my order has been received?
When "Confirm Order" on the final review page, order confirmation is sent to us to be proceed. You will also receive an e-mail confirming that your order has been received. We will contact you shorly to confirm your order.

What is the status of my order?
We will send regularly info for your order process.

When will my order arrive?
Your order will arrived 2-3 days after we received final payment for the order.

Do you ship internationally?
Yes, we ship silver jewelry to all countries that available with UPS shipping.

Can my order be shipped to different addresses?
Yes. Upon checkout, you can add the different shipping address on comment field.

What if my order gets lost or damaged in shipping ?
If there are any issues with a shipment, please contact us immediately at treasureisle@earthlink.net. We will do everything possible to locate the source of the problem.

What your privacy policy for emails?
Sterling Silver Jewelry respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by Sterling Silver Jewelry and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors. For questions concerning the privacy policies of Sterling Silver Jewelry, please contact us at treasureisle@earthlink.net.

What is the warranty your products?
Sterling Silver Jewelry guarantees that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of Sam's One Inc., we will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.

What is your return policy?
Sterling Silver Jewelry provides a 30-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If for any reason you are not satisfied with your purchase, simple notify us by e-mail (treasureisle@earthlink.net) or phone and we will immediately issue a return address with detail instruction. A 10% restocking fee is charged for returned items. All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

• Return the merchandise to us within 30 days of your original receipt of the order.
• The products must be returned in new, resalable condition.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged
• You must pay for any return shipping expense.
• Display the order # prominently on the outside of the box to avoid delays to your refund