Thank you for your attention to sterlingsilverjewelry.com. To avoid any miss understanding that may accur, please take times to throughly read our terms and conditions below. By the way, if there is any unclear point, please do not hesitate to contact us. We are highly pleased to clarify it

Prices & Order
• All prices and transactions are in US dollars (US$) net
• Prices are subject to be changed without prior notice.
• Prices are adjusted occasionally related to the overall actual costs.
• Minimum aggregate value per order: US$ 1,000
• Minimum order per design: 5 pieces
• If you would like to buy wholesale, please visit this website www.artgipsy.com
++ Customer can change the color of stone (will charge for additional cost), diameter and size.
• For promotional purposes.The minimum quantity for First trial order is negotiable to all new clients who want to try and evaluate our quality. Please contact us for your proposal.

Payment
• Regular buyers are normally required to abide by two standard system
• By irrevocable L/C (letter of credit) For deal above US$10,000
• By T/T or SWIFT transfer in two installments
• 50% Deposit upon receipt of the order
• The Balance to be paid in advance at the notification of the order completion immediately prior delivery.
• The production process will promptly start as soon as the deposit is received

Production Time
• Our production time takes approximately 2-3 weeks since the deposit reached our bank account.
• To prevent any error and to shorten the Bank transaction time, please fax or email us the bank transfer documents as soon as possible, so, we can trace your deposit from our side.
• We will somehow notify you for any shorter or longer production time for your most precise planning.

Shipping and Insurance
• Shipment are according to client's instructions: by air-cargo, by courier, or by air parcel post. Usually customer will provide us with their account in UPS/Fedex/DHL, or we can use our account and customer will charge for that
• Delivery is based on the time at which the order and the deposit are received. Normally, 2-3 weeks from the date of deposit arrival.
• We will notify the client of the order receipt as well as the approximate of completion and delivery
• Since prices are F.O.B. ex-factory, all charges for delivery and insurance are at client's responsibility

Cancellation
In case of order cancellations, deposited payments are not refundable.

Return Policy
If you are not satisfied with our products and wish to make a return or exchange, please contact treasureisle@earthlink.net to reject your order within 2 days of the time you received your order. Your payment will also be refunded in full amount to you as soon as our products is returned via a traceable courier (USPS express mail, or registered mail). Cost of delivering the returned products will be the responsibility of the customer.

Sorry, we cannot provide a refund for products damaged by wrongful usage, improper handling.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.